Refund policy

Returns & Refunds

At Holly & Heritage, each piece is thoughtfully selected, and we take great care in preparing your order for its journey to you.

All sales are final. Due to the delicate and specialty nature of our collection, we do not accept returns or exchanges for changes of mind.

Damaged, Defective, or Incorrect Items

We want every purchase to arrive as beautifully as expected. If your order arrives damaged, defective, or incorrect, please contact us at thelovejoycollectives@gmail.com within 48 hours of delivery, if possible, with your order number and photographs of the item and packaging.

We will review your concern and work with you to arrange an appropriate resolution, including a replacement when available or a refund when appropriate.

Please do not return merchandise without contacting us first.

This policy does not limit any rights you may have under applicable consumer protection laws.

Thank you for shopping with Holly & Heritage. Your support of our small business means so much!